Unlock a purchase
A Formware tool unlocks on the account that owns the order. How it gets there depends on where you paid: the site, or a marketplace receipt you link from Account.
Buy on formware.app
Sign in first, then check out on the tool’s product page. Lemon Squeezy is the merchant of record for site purchases. After Lemon confirms a valid order, Formware grants that tool to the Formware account you were signed in with.
Stay on the same login after payment. The entitlement does not use a serial key. Downloads, seats, and updates follow the account while the purchase remains valid.
Buy on a marketplace
Some tools are also sold on stores such as Gumroad or Superhive. Those orders start on the store, then Formware matches them to an account.
Open Account and use Unlock Tools. Confirm the receipt email when Formware asks. Gumroad sales with the same email as your Formware login typically bind on their own. Superhive claims wait until Formware matches the order.
Pending review
A pending claim means Formware still has to match the receipt to a product. Keep the same login. You will not get downloads for that tool until the claim is approved.
If the claim is rejected, check the receipt email and the store order, then submit again or write from this Support page.
Wrong login
Access follows the Formware account, not the computer. If you bought while signed in on one email and opened Account on another, the purchase will not show.
Sign in with the email on the receipt, or confirm that receipt email from Account so Formware can bind it. Do not share a login to unlock a teammate — they need their own account and a seat. See Seats and Account / Access.
Refunds
A refund, chargeback, or revoked order ends that entitlement. Downloads and seats for that purchase stop with it.
If a refund was a mistake, write from this Support page with the order email and a reference from the store or Lemon receipt.